What can I do if I cannot connect my Rohde controller to the WiFi?

Normally, the Rohde controllers ST 310 / ST 411 / ST 630 / ST 632 can be easily connected to a WiFi to communicate with the app Rohde myKiln.

You can find out how to connect the controllers ST 310 / ST 411 / ST 630 / ST 632 to the WiFi by the following link:

Connect ST 310 / ST 411 / ST 630 / ST 632 to WiFi

In some specific cases, it can happen that the controllers ST 310 / ST 411 / ST 630 / ST 632 cannot to connect to WiFi.

This applies in particular to the following cases:

Open WiFi (publicly accessible WiFi in buildings)
These connections often have "Open" or "Guest" in their names.
Unable to access WiFi, if an "Acceptance Page" (Confirmation of connection / Terms of use) is clicked after the connection is established.
Access to WiFi is not possible if a username and password is required to establish the connection.
These connections use "WPA2 Enterprise" as security protocol.

The conditions under which you can connect the ST 310 / ST 411 / ST 630 / ST 632 controllers to the W-LAN can be found under the following link:

WiFi features

See below for the most common problems that prevent you from being able to connect your Rohde controllers ST 310 / ST 411 / ST 630 / ST 632 to WiFi. We have also put together more detailed information for you, covering everything concerning connecting the Rohde controllers ST 310 / ST 411 / ST 630 / ST 632 to WiFi to use the app Rohde myKiln .

WiFi info sheet

(Note: Open the app in a web browser [www.app.rohde.eu/login/] and download the "WiFi Info Sheet" via the web browser by using the link above).

Weblink: www.rohde.eu/cloud/index.php/s/XgxYYSeqQYTYrWr

Most common connection problems:

Problem	Description	Solution
The WiFi features of the controller and the WiFi do not match.	The WiFi features listed in the link "WiFi features" above must be fulfilled in order to establish a successful connection.	Use a WiFi connection that meets the properties in the link "WiFi features" above.
Connection to an Internet router, but there is no WPS button on the router.	The controller cannot automatically connect if there is no WPS button (WPS function) on the internet router.	As described in the 1st link above, connect the controller like it is shown under the point: "Establishing a connection using a WiFi router without WPS function (manual connection)".
Connection to an internet router, but the signal is too weak for the controller to pick up.	The WiFi antenna of the controller may not be able to receive signals from the WiFi due to the weak signal.	1. Solution: Plug in the internet router in another room, closer to the controller. 2. Solution: Use a WiFi extender. The WiFi extender must reflect the wireless connection with the properties as listed in the link "Wi-Fi features" above. 3. Solution: Use a WiFi repeater. The internet router and WiFi repeater must reflect the wireless connection with the properties as listed in the link "Wi-Fi features" above.
Connection with an Open WiFi.	Publically accessible WiFi connections are not accepted by the controller due to the fact that with these "Open WiFi" the security protocol is not present. This applies to all "Open WiFi", whether in companies, schools or other teaching/educational institutions.	Use a WiFi connection that meets the security protocols listed in the link "WiFi features" above.
Connection with a WiFi and with an additional "Acceptance Page".	The controller cannot connect to the WiFi if an "Acceptance Page" (confirmation of the connection/terms of use) has to be clicked after the connection has been established.	Use a secured connection with no "Acceptance Page" that complies with the security protocols listed in the link "WiFi features" above.
Connection with WiFi and with an additional access via a username and a password (WPA 2 Enterprise).	The controller cannot connect to the WiFi if it is necessary to enter a username and a password to establish the connection. This is necessary, for example, in secure WiFi within companies or schools or other teaching/educational institutions.	Use a secure connection without username and password access that complies with the security protocols listed in the link "WiFi features" above.
Connection to an internet router and a 2nd internet router as a temporary WiFi extender.	The 2nd Internet router as a temporary WiFi extender may not be able to perform technically in the way to establish WiFi with the appropriate WiFi properties.	Use a technically proven WiFi extender instead of a second internet router as a temporary WiFi extender. The "real" WiFi extender must reflect the wireless connection with the properties as listed in the link "WiFi features" above.
Connection to an Internet router which uses the WiFi standard "802.11n".	If the Internet router uses the WiFi standard "802.11n", it may be possible that it automatically uses the WiFi frequency of "5 GHz".	Set the WiFi frequency to 2.4 GHz if you use the WiFi standard "802.11n" at the internet router.
Secured WiFi from a router network consisting of a "mesh network".	The successful connection of the controller with a so-called wireless "mesh network" can sometimes lead to problems in establishing the connection or to the connection being interrupted. This is technically due to the fact how the wireless signal is transmitted within the network of signal sources (mesh) and where you are within this wireless signal network located.	Alternatively, use a "conventional" WiFi connection that meets the properties listed in the link "WiFi features" above.